Tag Archives: Customer retention

Social media demands our attention!

21 Apr 2016| posted by: Fred Taylor| Comments are closed

https://www.youtube.com/watch?v=5YGc4zOqozo

In a recent blog, I described the amazing story of musician Dave Carroll and his broken Taylor Guitar….broken on

1 Apr 2016| posted by: Fred Taylor| Comments are closed

I met recently with the team of Regional Managers for a large home services company to discuss “reviews” on-line. Yelp, the nemesis of